WinCX Cloud — Customer Experience Suite

WinResolve — The Grievance & Ticket Automation Agent

Every complaint matters. Every ticket resolved. Every promise tracked — intelligently and transparently.

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Complaint to Resolution

Redefining How Enterprises Handle Grievances

WinAssist is the Automation Agent inside the We Win Cloud ecosystem — a no-code platform that fuses LLM intelligence, CRM context, and adaptive learning to deliver truly human conversations at scale.

WinResolve is the AI-driven Resolution Agent in the We Win Cloud ecosystem. It centralizes every complaint, service request, or incident into a single intelligent console. Powered by AI triage, sentiment analytics, and workflow automation — WinResolve ensures every issue is not just logged but resolved, tracked, and reported with full transparency.

Key Features

Smarter Resolution, Powered by AI

Unified Ticket Console

Centralized dashboard merging tickets from chat, email, voice, and forms.

AI Triage & Prioritization

NLP identifies urgency, sentiment, and type to auto-assign tickets.

Dynamic SLA Management

Tracks deadlines, sends alerts, and auto-escalates before breaches.

Cross-Department Workflow Automation

Visual builder connects approvals, finance, and compliance steps — no code needed.

Root-Cause Analytics

Identifies recurring issues to prevent repeat complaints.

Smart Notifications & Status Updates

Keeps users informed via SMS, email, or chat in real time.

Integrated Knowledge Base

Auto-suggests solutions based on past resolutions.

Audit Trail & Compliance Logs

Every action logged for audit and transparency.

AI Summary & Sentiment Reports

AI-generated closure reports for leadership visibility.

One Platform, Every Industry

From banks to e-commerce, WinAssist scales across sectors

BFSI & Insurance

Policy and claim complaint tracking with regulatory audit trails.

-55%

repeat complaints

Government Portals

Citizen grievance redressal with public accountability.

100%

audit visibility

Telecom & Utilities

Large-scale service incident automation

40%

SLA compliance

IT Service Desks

Internal issue management via WinFlow

-66%

resolution time

Integration Ecosystem

Connected Across the We Win Cloud

WinConnect pairs seamlessly with We Win Cloud products and global CRMs

WinResolve collaborates with every module in the We Win Cloud ecosystem to deliver end-to-end accountability.

Internal Integrations

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  • WinConnect→ Pulls customer interactions and automatically creates tickets.
  • WinAudit → Tracks closure quality and compliance in real-time.
  • WinAssist → Converts unresolved AI chats into structured issues.
  • WinHRMS / WinERP→ Manages employee grievances and internal escalations.
External Integrations

ROI & Business

From Complaints to Confidence — Faster.

WinConnect pairs seamlessly with We Win Cloud products and global CRMs

68

%

Resolution Time

70

%

SLA Compliance Rate

55

%

Repeat Complaints

100

%

Transparency & Auditability

30

%

Customer Trust Index

Compliance

Why Enterprises Choose WinResolve

Designed for Trust. Built for Accountability.

remote and field employees

End-to-End Encryption

Every grievance has a traceable lifecycle

remote and field employees

AI-First Prioritization

Handles massive ticket volumes intelligently.

remote and field employees

Built-In Governance

Audit trails, SLA compliance, and regulatory readiness.

remote and field employees

Trust Impact

Tangible boost in transparency and customer confidence.

Hear what our great customers say

A leading provider of Digital Customer Experience and Technology services to the world’s most innovative companies

“An amazing service”

We Win's back office support has enhanced my team's capacity

Aryan Gosawmi

CEO at Consulting

“Such a great team of consultants”

"Our Customer retention rate has gone up since we outsourced our support to We Win"

Sophie Morris

Head of Operations at Creativeplus

“Highly recommended them”

Our Customer retention rate has gone up since we outsourced our support to We Win

Lily Eiden

VP of Marketing at Promoplus

“An amazing agency”

We Win’s support is exceptional, consistently exceeding our expectations brilliantly.

Sarah Jones

VP of Sales at Startuplex

We tailor solutions for
specific business use cases.

Industries we serve

Resolve Smarter, Build Trust Faster

See how WinResolve empowers enterprises to manage grievances at scale, improve trust, and simplify compliance.