WinCX Cloud — Customer Experience Suite

Audit Smarter. Coach Better.

Communicate WinAudit’s role as an AI-driven quality and compliance engine.

  • 100% QA Coverage

  • 90% Compliance Detection Rate

  • 40% Faster Coaching Cycles

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Redefining Quality Assurance

The Assurance Agent That Never Misses a Conversation

WinAudit replaces traditional manual QA with AI-driven intelligence. It listens to every call, reads every chat, and evaluates every interaction for quality, empathy, and compliance — in real time.

100% Automated Coverage

Scores every voice and chat interaction, ensuring no data is missed or overlooked.

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Multilingual Analytics

Analyzes 25+ languages — detects tone, pauses, and empathy in every interaction.

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Compliance Guardrails

Flags risky or non-compliant statements instantly with SOC 2 & GDPR compliance.

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Key Features

AI-Powered QA, Down to
the Last Detail

Custom QA Templates

Weighted models for Accuracy, Courtesy, Compliance, Empathy

Sentiment & Emotion Scoring

Detects customer emotion and response tone in real time

AI Coaching & Feedback

Turns QA insights into personalized training tasks

Root-Cause Analytics

Maps low QA scores to time, agent, or product line

Auto-Summary Reports

Generates ready-to-share reports for leadership

Privacy & Data Control

SOC 2 / GDPR compliance with anonymized storage

One Platform. Infinite Quality Use-Cases.

Built for every compliance environment and industry

BFSI & Insurance

Monitor 100% of calls for IRDAI/RBI compliance

90%

detection rate

Healthcare

Ensure empathy & HIPAA compliance

20%

CSAT increase

BPO & Outsourcing

Automate sample audits & free QA teams

3x

audit throughput

Sales Enablement

Track script adherence & objection handling

40%

faster coaching

Integration Ecosystem

Built to Work Seamlessly Across Platforms

Part of the We Win Cloud Ecosystem

WinResolve collaborates with every module in the We Win Cloud ecosystem to deliver end-to-end accountability.

Internal Integrations

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  • WinConnect→ Voice/chat transcripts
  • WinResolve→ Compliance reports to SLA systems
  • WinAssist → Train chatbots on top responses
  • WinHRMS → QA data to performance dashboards
External Integrations

ROI & Business

Turn Quality Into Competitive Advantage

WinConnect pairs seamlessly with We Win Cloud products and global CRMs

100

%

QA Coverage

+

90

%

Compliance Detection

+

40

%

Training Effectiveness

+

18

pts

CSAT Improvement

Case Study

Bajaj Allianz: Quality at Scale

Part of the We Win Cloud Ecosystem

Challenge :

Only 10% of calls manually audited → hidden compliance gaps and inconsistent quality.

Solution :

WinAudit automated voice + chat QA with instant alerts and real-time coaching.

Results:

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  • 100% QA coverage within 4 weeks
  • 40% lower manual QA costs
  • 26% higher CSAT

Compliance

Why Leading Enterprises Trust WinAudit

Designed for Trust. Built for Accountability.

remote and field employees

Total Visibility

100% audit coverage, not random samples

remote and field employees

Regulatory Confidence

AI guardrails for BFSI & healthcare compliance

remote and field employees

Data-Driven Coaching

Personalized, measurable improvements

remote and field employees

Continuous Learning

Every audit refines the AI models

Hear what our great customers say

A leading provider of Digital Customer Experience and Technology services to the world’s most innovative companies

“An amazing service”

We Win's back office support has enhanced my team's capacity

Aryan Gosawmi

CEO at Consulting

“Such a great team of consultants”

"Our Customer retention rate has gone up since we outsourced our support to We Win"

Sophie Morris

Head of Operations at Creativeplus

“Highly recommended them”

Our Customer retention rate has gone up since we outsourced our support to We Win

Lily Eiden

VP of Marketing at Promoplus

“An amazing agency”

We Win’s support is exceptional, consistently exceeding our expectations brilliantly.

Sarah Jones

VP of Sales at Startuplex

We tailor solutions for
specific business use cases.

Industries we serve

Audit Smarter. Coach Faster. Stay Compliant.

Join leading enterprises automating their QA and compliance with WinAudit.