WinCX Cloud — Customer Experience Suite

WinAssist — The Conversational AI Agent

Build, train, and deploy multilingual chat & voice bots — no code, no limits.

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Part of the We Win Cloud Ecosystem

Automation that feels human.

WinAssist is the Automation Agent inside the We Win Cloud ecosystem — a no-code platform that fuses LLM intelligence, CRM context, and adaptive learning to deliver truly human conversations at scale.

Enterprise-Grade Intelligence

WinConnect centralizes every customer touchpoint — voice, chat, email, WhatsApp, and social — into one workspace. It breaks silos, enabling human agents and AI to collaborate, respond faster, and deliver seamless experiences across platforms

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  • No-code visual flow builder
  • Adaptive NLU engine that learns
  • Multimodal support (chat, voice, WhatsApp)
  • Context memory for personalized conversations

Key Features

What Makes WinAssist Smarter

Visual Flow Builder

Build complex chat flows with drag & drop, APIs, and conditions.

Adaptive NLU Engine

Learns from real conversations for better intent accuracy

Multimodal Support

Works across chat, voice, WhatsApp, IVR, and web.

VoiceBot Studio

Design lifelike voice bots with tone and persona controls.

Context Memory

Remembers past sessions and customer data for personalized replies.

Dynamic Knowledge Sync

Keeps answers fresh by syncing with your knowledge base

Human Handoff

Seamless transfer to live agents via WinConnect.

Conversational Analytics

Measure automation, CSAT, and cost savings in real time.

Built for Every Industry

From banks to e-commerce, WinAssist scales across sectors

BFSI

Handles KYC, claims, and premium queries via secure chat or voice.

40%

fewer agent loads

Healthcare

Manages appointments and reminders from hospital CRMs.

66%

fewer no-shows

Retail & E-commerce

Tracks orders, returns, and product queries

3x

faster resolutions

Internal Support

HR and IT query automation for employees

60%

fewer manual tickets

Integration Ecosystem

Part of the We Win Cloud Universe

WinConnect pairs seamlessly with We Win Cloud products and global CRMs

WinAssist is deeply embedded across the We Win Cloud ecosystem:

Internal Integrations

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  • WinConnect→ Smart handoff to live agents with context.
  • WinAudit → Auto quality scoring on empathy & accuracy.
  • WinResolve → Turns unresolved chats into SLA-based tickets.
  • WinHRMS / WinERP→ Conversational access to enterprise data.
External Integrations

ROI & Business

Proven Results that Scale

WinConnect pairs seamlessly with We Win Cloud products and global CRMs

68

%

Automation Rate

70

%

Faster Response Time

25

%

CSAT Improvement

50

%

Cost Savings

60

%

Less Training Effort

"WinAssist transformed our contact center operations — we scaled without adding agents."

Omar, CX Head

Compliance

Enterprise-Grade Trust Built In

End-to-end encryption, SOC 2 / GDPR compliance, and region-specific data residency options.

remote and field employees

End-to-End Encryption

Sensitive information stays secure with encryption active from origin to destination.

remote and field employees

SOC2

Demonstrating our commitment to security, availability, processing integrity, confidentiality, and privacy.

remote and field employees

GDPR

Ensuring compliance with European Union data protection and privacy regulations.

remote and field employees

Data residency

Ensuring data residency means data storage and processing occur within local jurisdictions to satisfy legal obligations.

Hear what our great customers say

A leading provider of Digital Customer Experience and Technology services to the world’s most innovative companies

“An amazing service”

We Win's back office support has enhanced my team's capacity

Aryan Gosawmi

CEO at Consulting

“Such a great team of consultants”

"Our Customer retention rate has gone up since we outsourced our support to We Win"

Sophie Morris

Head of Operations at Creativeplus

“Highly recommended them”

Our Customer retention rate has gone up since we outsourced our support to We Win

Lily Eiden

VP of Marketing at Promoplus

“An amazing agency”

We Win’s support is exceptional, consistently exceeding our expectations brilliantly.

Sarah Jones

VP of Sales at Startuplex

We tailor solutions for
specific business use cases.

Industries we serve

Let’s Talk Automation That Feels Human

Schedule a live demo to see WinAssist in action.