WinCX Cloud — Customer Experience Suite

Unify Every Conversation. Empower Every Agent.

Connect voice, chat, email, WhatsApp, and social into one intelligent workspace.

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What is WinConnect

Your Command Center for Omnichannel Communication

WinConnect centralizes every customer touchpoint — voice, chat, email, WhatsApp, and social — into one workspace. It breaks silos, enabling human agents and AI to collaborate, respond faster, and deliver seamless experiences across platforms

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Smart Features That Power
Every Interaction

Unified Inbox

View and reply to all channels from a single interface.

Smart Routing Engine

AI auto-assigns chats/calls based on sentiment and intent

Real-Time Sentiment Monitoring

Detects tone and suggests next-best actions.

Queue & Load Balancing

Balances workloads by agent skill and capacity.

Context Sync with CRM

Fetches customer history, tickets, and metadata automatically.

Supervisor Console

Live insights into queues, team load, and SLA adherence.

Analytics & Insights

Know What’s Happening in Real Time

WinConnect gives managers full visibility — from SLA compliance to sentiment trends — so every decision is data-driven.

Key Metrics to Showcase

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  • SLA compliance tracking
  • Average handle time
  • CSAT prediction accuracy
  • First-contact resolution rate

Built for Every Industry

From banks to e-commerce, WinConnect scales across sectors

BFSI

Handles claims & policy queries securely

68%

faster respones

Retail / E-Commerce

Manages WhatsApp & chat volume

26%

CSAT increase

Multi-brand Contact Centers

Consolidates 5+ communication channels

40%

drop in ticket resolution time

Part of the We Win Cloud Ecosystem

Built to Work Seamlessly Across Platforms

WinConnect pairs seamlessly with We Win Cloud products and global CRMs

WinConnect pairs seamlessly with We Win Cloud products and global CRMs

Internal Integrations

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  • WinAssist → Smart bot escalation
  • WinAudit → AI-driven QA scoring
  • WinResolve → Ticket creation and tracking
External Integrations

Case Study Snapshot

Proven Impact in the Real World

WinConnect pairs seamlessly with We Win Cloud products and global CRMs

Implemented WinConnect + WinAudit

68

%

faster responses

28

%

CSAT lift

Hear what our great customers say

A leading provider of Digital Customer Experience and Technology services to the world’s most innovative companies

“An amazing service”

We Win's back office support has enhanced my team's capacity

Aryan Gosawmi

CEO at Consulting

“Such a great team of consultants”

"Our Customer retention rate has gone up since we outsourced our support to We Win"

Sophie Morris

Head of Operations at Creativeplus

“Highly recommended them”

Our Customer retention rate has gone up since we outsourced our support to We Win

Lily Eiden

VP of Marketing at Promoplus

“An amazing agency”

We Win’s support is exceptional, consistently exceeding our expectations brilliantly.

Sarah Jones

VP of Sales at Startuplex

We tailor solutions for
specific business use cases.

Industries we serve

Unify Your Conversations Today

Experience the power of omnichannel communication with WinConnect.