Customer Care Executive

We are seeking a highly motivated and customer-focused “Customer Care Executive” to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer inquiries, providing service information, and ensuring a high level of customer satisfaction.

• Answer incoming calls and respond to customer queries in a timely and professional manner.
• Make outbound calls to customers for follow-ups, feedback or support.
• Provide accurate information about products, services, or policies.
• Resolve customer complaints with empathy and efficiency.
• Maintain detailed records of customer interactions using CRM systems.
• Meet performance targets such as call handling time, customer satisfaction, and quality standards.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Stay updated with services, new updates & policies.
• Rotational shifts.

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• A bachelor’s or Masters degree in Commerse (B. Com, M Com, persuing CA or CS is a plus.
• 2 yrs. proven experience in a call center or customer service role is preferred.
• Excellent verbal communication and interpersonal skills.
• Ability to handle stressful situations and manage difficult customers.
• Good listening skills and attention to detail.
• Basic computer knowledge and familiarity with CRM software.
• Proficiency in English, Hindi, languages (regional languge – additional)

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